5. You will either need to continue to send an email or you can wait for an agent to become available. How do I cancel a Groupon order I placed? If you used a Local Groupon voucher before its promotional value expired, took a Getaways trip, or attended a GrouponLive event and were disappointed by your experience, contact us within fourteen days of your voucher use, trip or event and tell us about it. High Street TV's product line is available in more than 2000 outlets. When marking an order returned in CI you will be prompted to provide the quantity being refunded. Our Groupon refund policy is part of the reason customers are willing to try new things with Groupon. The phone numbers 888.375. Open DoNotPay in your browserand start to tick items off your to-do list! We can also contact the service provider for you and ask them to refund your payment. 5777, 888.582. How to contact Groupon directly? If you want to lower your bills, get unemployment insurance, or fight back against robocalls, DoNotPay can help you handle it. Depending on when you purchased, you may have the option to request a refund to your original form of payment. If you still have trouble, you can reach out to Groupon's Twitter handle @Groupon. As a reminder, the customer is not required to attach a photo of the product . Those merchants are responsible for the refunds. Online credit for trade or return requests must be utilized in a solitary exchange. Some Groupon customers find this system clunky and a bit complex to use. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Select View Details option next to your order. Local You can get a refund to your original form of payment up until 3 days after purchase. Note that the customer will only receive a refund of the shipping fee if the full quantity has been refunded. Hello I have been trying to contact Groupon via email and phone for a refund. To start a refund request, head to My Groupons and select See Details next to your order.Note: Final Sale orders can't be canceled or returned at any time. For an overview of order management in . Try using this link to access Live Chat: Check the Fine Print for the specific cancellation policy. Select your refund reason and confirm your cancellation. female nfl coach buffalo bills . How do I cancel a Groupon order? You can contact Groupon by Live Chat, Email and Telephone. Type "Contact Groupon" in the search bar and press Enter (Windows) or Return (Mac). Click Send Us an Email. It's available online, in-store, and over the telephone. Email Groupon: Tell us about your issue, and we'll reply as soon as possible (typically within 24 hours). The link will not be clickable if an agent is not available. You can contact Groupon's customer support team in a number of ways, but these options can be difficult to find. Always dispute something like this with your credit card. ; Groupon Getaways You can refund Groupon Getaways any time before the "book-by" date. To start a refund request, head to My Groupons and select See Details next to your order. To start with the refund process, follow these steps: If you wish to return several items, these are the steps you need to take: Orders made through a third-party merchant are not eligible for a refund. Return the product for a refund to Groupon Credits within 14 days of receiving it, unless otherwise . tall white table lamp. Any unused Groupon that is not marked as non-refundable in the Fine Print may be refunded to Groupon Credits through your voucher's expiration date. Click the "View Details" button next to the Groupon you want to return. If you buy a Getaways voucher and want a refund for your purchase, there are several options: Groupon goods return policy is different for every product, but you can return most Groupon Goods items and get a refund within 30 days of receiving them. How to Initiate Your Return to Get Refunds on Groupon? If you continue to use this site we will assume that you are happy with it. If not, you'll need to contact your credit card company directly. How do I get a credit card reimbursement from Groupon? 5 Winter Event Ideas to Heat Up Business After the Holidays, Beauty and Wellness Marketing in an Era of Burnout, New Years Promotional Ideas for Beauty and Wellness Businesses. Email Groupon Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation 4354, and 312.334. and start to tick items off your to-do list! www.groupon.com.1-800 phone number. Now, I would like a refund and my emails are not returned. Free Returns, Cancelations, and Exchanges, For most purchases, you can make a return for free within 30 days after delivery, You can ask for an exchange for other items, When Getting a Refund From Groupon is Not an Option, Items shipped back without using a Groupon-provided return label, Marketplace items purchased through third-party merchants. Most tickets purchased through GrouponLive are Final Sale, and therefore non-refundable. How to Get a Groupon Refund With Just a Few Clicks? If the customer has already been charged for the order, the refund will be issued by Groupon by the end of the day. This wikiHow will teach you how to contact Groupon using the self-service options to modify orders, finding answers on the FAQ page, or contacting Groupons customer support team on Twitter. 3. Navigate to https://www.groupon.com/faq. Click on the first heading and Contact Us. If youve already had a consultation for a service and were informed by the business that youre ineligible or not a candidate, we'd love to help! Later on finding out I would have to pay 44.50 shipping charge on each However, since youll probably need to provide some identifying information to get help with your problem, a direct message is the best option. Then your gift can be delivered by email or mail, or you can ship it to yourself and give it in person. To start with the refund process, follow these steps: Login to your account on the Groupon website Click on My Groupons Select View Details option next to your order Click Return Package Print your prepaid mailing label and attach it to your package Ship the item back to Groupon Check the Fine Print on the deal page to see if your order is Final Sale. When you complete all the steps, DoNotPay will create a dispute letter and send it directly to Groupon. Thanks to all authors for creating a page that has been read 773,284 times. This article was co-authored by wikiHow staff writer. Can you call Groupon for customer support? We'll work with you to make it right. The Groupon refund policyand theGroupon Promisegive customers the peace of mind to try new cuisines, activities, and businesses that they hadnt considered before. If you're one of our valued customers and have a question, please visit us at www.groupon.com/support where someone will help you out. Our customer support reps will then apply the Groupon refund policy and work with the customer to resolve the situation. . Groupon Promise and Groupon refund policy, How to Advertise Your Business on Groupon. We take over all the hard work: contact Groupon on your behalf, fax a request for a refund to your bank, and provide details useful for your case. This service allows you to request a refund on specific goods or services, but the refund policy differs for each deal that Groupon offers. The first one is the time it takes for your item to be shipped back to Groupon. Groupon has a central return policy that allows you to return and get a refund for Groupon Goods within 30 days of receiving them. The service was of poor quality. GROUPON is a registered trademark of Groupon, Inc. Groupon does not currently deliver to PO boxes. Click on My Groupons. If you need assistance, we'd love to help. And if you want to learn more about the benefits of working with Groupon visits our How does Groupon work page. The merchant might not deliver to your state or zip code. Four good reasons to indulge in cryptocurrency! Currently, our gifting option can only be accessed through the web experience. % of people told us that this article helped them. Sign in to your account so the customer service agents have access to your information and order history. Even though the customer might not know your business, they know Groupon. Keep reading to learn how to cancel Groupon account. You can also return the unredeemed voucher to Groupon within the first three days of purchase. The second one is the processing time of each refund request. This article was co-authored by wikiHow staff writer, Darlene Antonelli, MA. Less than full quantity refunds are available in CommerceInterface after an order has been shipped. As an alternative, you could Tweet a message and tag @GrouponHelpUS. Some items might not be eligible for a refund, but Groupon offers other options to help you out: Depending on the case, some of the purchases might not be refundable: If your purchase is eligible for a refund, Groupon offers several options. Returning a Groupon ItemHow to Send a Groupon Refund Request? Even though the customer might not know your business, they know Groupon. Note: Final Sale orders can't be canceled or returned at any time. Then, click "Cancel Order." Can I get a refund on Groupon? Also, How do you get your money back from Groupon? Then, click "Cancel Order.". If you are disappointed with your Groupon experience, you can check out the Groupon Promise service. The three-day time limit is final, and after it expires, Groupon will not refund your voucher. The service also has several specific refund policies: You can always get a refund for your purchase from the merchant who issued the voucher, in the minimum amount you paid. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. How to Initiate Your Return to Get Refunds on Groupon? Click the "View Details" button next to the Groupon you want to return. Enjoy! The shipping can take up to two weeks. I have the same problem, I wrote to Groupon and told them that I will ask my credit card company to charge back if they do not resolve this issue. wikiHow is where trusted research and expert knowledge come together. Sit back and relax while we do the work. Cancellation options vary for Groupon Getaways deals, depending on the type you purchased. By signing up you are agreeing to receive emails according to our privacy policy. You can use Groupon to save cash by using virtual coupons to get deals on everything from food and products to travel and services. Resolving a customer service issue can be quite frustrating, but there are some resources on Groupon that can help you out. Create your Groupon campaign today to see your business grow. T. This option is available, even if the promotional period of the voucher has expired. Note: Final Sale orders can't be canceled or returned at any time. 2. Once they receive your item, it is typically processed in one or two business days. Unredeemed Local Groupon that are not Final Sale will be eligible to Trade In for another Groupon deal through your voucher's expiration date. Note: Final Sale orders can't be canceled or returned at any time. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Contact-Groupon-Step-1-Version-9.jpg\/v4-460px-Contact-Groupon-Step-1-Version-9.jpg","bigUrl":"\/images\/thumb\/d\/d2\/Contact-Groupon-Step-1-Version-9.jpg\/aid1234356-v4-728px-Contact-Groupon-Step-1-Version-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"